On December 14, Hindustan Times came up
with a news report “Delhi
kids
high
on
list
of
junk
food
lovers,
beat
other
metros”.
The report mentions the findings done
by research agency A C Neilsen and goes on to say: ”In Delhi, 33%
kids snacked on fast food every day and around 60% families had
dinner late, leading to unhealthy lifestyle…..The study revealed
that consumption of soup as a snack had increased in the past three
years. From ranking 10th in 2010, it has become the fourth choice for
a pre-dinner snack pan-India, including Delhi.”
The report may seem an impartial
publication of findings by a reputed research agency. However, the
fact that the survey was commissioned by company Knorr
Soups
has been conveniently dropped. Though the journalist may have
practised objectivity by dropping the brand name, he/she only ended
up lending much more credibility to the survey which now seems to be
an independent exercise.
At the heart of it is also the work of
intelligent PR. The news report imitates the marketing strategy of
Knorr Soups in totality: first create fear of the problem and then
present the solution.
At the 2010 Effies Award held in
Mumbai, the company revealed how it launched its concept “saat baje
kee bhookh.” Before the campaign
launch, help of PR agencies was taken to plant articles on unhealthy
snacking in various publications. Later, advertisements featuring
brand ambassador Kajol, representing the new age mom, who introduces
“healthy” Knorr soup as an alternative to unhealthy snacks made
the rounds.
It is important to mention here that
ready-to-make soup is not the healthiest snack option. According to
tests done by the Consumer Education and Research Society last year,
all six brands of tomato soup available in India have sodium and
sugar contents higher
than the permissible amount.
Unfortunately, publication of Knorr
Soup survey is not a stray instance. Earlier this year, the CLEAR
Paris Institute conducted what it called “Global Scalp Analysis
Survey” which found that India and China have maximum number of
people (70 per cent each) in the world who suffer from dandruff.
Needless to say India and China are the two biggest markets in the
world currently which is why the findings were timed to coincide with
the Indian launch
of CLEAR’s new dandruff removal shampoo with “breakthrough
formulation”.
The terminology “Global Scalp
Analysis Survey” was also a misnomer. The survey only had people
from 10 countries including two South American developing countries,
six Asian economies, Russia and Germany. Instead of researchers
bending over scalps of 12,764 participants with magnifying lens for
“scalp analysis”, survey was actually done through online
interviews. Nevertheless, the findings were too sensational to be
missed by the media never mind its credibility. The survey made it to
the PTI news feed and was picked up by various publications
and
news
websites.
The findings of Global Hygiene Council
survey also make big news whenever they are released. Without fail,
Indians and their households are found to be among the least hygienic
in its survey reports. These findings are lapped up by all the media
houses which pretend to be ignorant of the fact that the council,
purportedly an independent group of global hygiene experts, is
actually supported
by Reckitt Benckiser, the maker of Dettol and Lizol. The theme song
remains: Indians should wash their hands with anti-bacterial soap
(read Dettol) more regularly and use disinfectant (read Lizol) to
clean the frequently-touched surfaces. The study also found that most
households do not use the correct cleaning agents to remove mould
from their houses.
Year 2011 was different. This time,
Council’s HABIT study found equally attractive markets of South
Africa, China and Malaysia to be having poorest hygiene habits. These
findings were respectively played up in the media
of these countries. However, this information and improved
statistics related to India were not released to the media here.
Instead, the press release harped on the fact that globally “people
who
have
good
manners
have
better
personal
hygiene
and
are
almost
two
and
a
half
times
more
likely
to
have
good
health
with
low
levels
of
colds
and
diarrhoea.”
Besides playing on the emotions of fear
and shame, the surveys conducted by these companies also try to make
certain actions socially acceptable.
A survey conducted by A C Nielsen and
commissioned by Kaya, a chain of skin clinics, harped on the fact
that urban
women
don’t
mind
spending
pots
of
money
on
skin
products
and
anti-ageing
treatments
No wonder, Kaya’s ageless range products cost Rs 800 per 50 ml.
One of the reasons these commissioned
surveys may look appealing is unlike proper research studies, they
specifically deal with concerns of urban population, which is also
the target audience of most media groups. The fact that these are
actually indirect marketing campaigns gets lost in the haze.